Safe and smooth transport for all

mParking FAQ
How can I start using mParking service?
  If you own Dubai registered private plate numbers starting with the alphabet character A to Z you do not require registration whereas if you own a non Dubai private registered plate number you MUST register first to use the mParking service. Click here to Register.
 
How do I register?
  Registration is free. Follow the link “New User Registration ” It won’t take you more than 2 minutes to fill in the necessary data. Or you can also register by calling our Call Centre on 800 9090. Registration is free for all customers.
 
Why do I need to register?
  All non-Dubai plate number car owner MUST register in order to use the mParking service because of the complexity of different plate types and colors. Once you register you can add as many vehicles you wish for which you would like to user the mParking service. Also when you register you can avail the various benefits such as viewing monthly transactions, create nicknames for your different registered vehicles, etc.
 
Do I need to have a UAE (local) Mobile Number to use the mParking service?
  Yes, you need to have a UAE (local) Mobile Number from Etisalat OR Du for using the mParking service.
 
How do I know how much I paid for parking?
  If you are a Post-paid customer the mParking service charges will be billed on your monthly mobile invoice.

Where as, if you are a Pre-paid customer the amount will be deducted from their balance.

Note: Pre-paid mobile customers please make sure you have enough credits to use the mParking service, else without it your virtual permit will not be issued.
 
How much will I be charged for using the mParking service?
  The charges for using the mParking service would depend on the zones. Different zones have different charges. There is an additional transaction fee of 30fils per SMS for using the mParking service.

Example: If 1/2 an hour ticket from the P/D machine costs Dhs 2.00 then the end user will be charged Dhs 2.30 for 1hr if he or she uses mParking service.
 
What if my ticket expires can I extend my mParking ticket?
  10 minutes before the ticket expires you will receive a Reminder message.

If you wish to extend for another hour simply SMS ‘Y’ and send it to 7275.

Example: Y and send to the number 7275

Note: You must send your extension message before your current parking expires.
 
How do I know whether the system works or not?
  A confirmation message will be sent to you after each SMS command you send. This confirmation should normally arrive no later than 30 seconds after you send the request for mParking virtual permit.
 
What if I used mParking and still received a parking fine?
  The Parking Officer employed by RTA will check our online database through the help of a connected mobile device. If your car is logged in our system for a valid parking session at the time of the parking fine or retribution, RTA will cancel the wrongfully issued parking fine. You can also Raise a Fine dispute by calling the RTA Call Centre.